Our 14 day money back guarantee means that if for any reason you are unhappy with your purchase, you may return it to us in its original condition with your contact information and the sales invoice provided with the order. If your goods are incorrect, faulty or damaged on delivery then we will exchange on the item and cover any costs for returning the incorrect/faulty item to us.
Personalised items that have been embroidered or printed cannot be accepted as returns unless they are faulty or not delivered in accordance to your original order. This also includes NICEIC, ELECSA, Gas Safe & clearance items.
Items maybe subjected to a 15-25% restocking charge depending on brand.
To arrange a return please contact us on 0800 014 2970 or 01922 622622, or email us at firstname.lastname@example.org. In certain circumstances we can arrange for a courier to come and collect it from you, however additional costs may be applicable.
Our lines are open 8.30am - 6.00pm Monday to Friday.
This does not affect your statutory rights as a consumer.